eBook By Category (Customer Relationship Management (CRM/e-CRM))

A step-by-step guide to using this powerful Open Source application in your business...

The decision-maker's guide to competitive advantage with CRM -Getting real benefits from CRM--fast -A complete roadmap for auditing and -improving your current CRM processes -Best practices for CRM project management and implementation -Effective strategies for aligning CRM with the goals of the business Just Enough CRM gives decision-makers practical insight for planning, designing, and deploying CRM systems that deliver on their promises--and for avoiding the pitfalls that cause so many CRM implementations to fail...

Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going...

A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web...

Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3...